Subject: Tech Support Candidate - Vivek Vishwakarma
From: Vivek Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:31:53 -0500

| | Tech Support Test

Name | Vivek Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 7042511929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Drishti Soft Solutions | Product Engineer II | NA | 35k
Previous Employer 1 | Venmitra Systems | Customer Support Engineer (Data Center) | 15 july 2019 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will check internet connectivity on the machine I am using to access the domain name(www.ndtv.com).

Step 2:If the internet is working properly, then I will check, if Domain is getting resolve or not, if it is because of DNS then I will go to the network configuration (for Linux: vim /etc/resolve.conf, for windows: press windows+r and enter ncpa.cpl, there, I will select the network interface and open the IP configuration and select the DNS accordingly)

Step 3: I will check if we are using any proxy for internet access. if there is any proxy I will allow the domain into the Proxy setting.

Step 4: If there is any type of firewall in the network, then we need to check the firewall rule to access this site.

Step 5: If all is good according to the above step then I will check the same URL from the system were is no firewall and proxy and try to access the URL, if it is not accessible from that machine as well, it means this URL is down/not working from the server end. then we'll check with respected stakeholders.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: start the Bluetooth on both the device(mobile and speaker).

Step 2: Open the Bluetooth section in the phone and search for our speaker and select it to pair

Step 3: Once the pairing is completed it is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Good customer handling skills. can work with difficult customers.
2. Good Technical Skill.
3. Good communication skill.
4. Self-motivated to work.
5. Good and fast learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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