Subject: Tech Support Candidate - Kumaresh Chandra
From: Kumaresh Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:29:26 -0500

| | Tech Support Test

Name | Kumaresh Chandra
E-mail | [email-masked]
Phone Number | (953) 4512154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECH LTD | SR EXECUTIVE | | 35000
Previous Employer 1 | CONCENTRIX | SR CUST REP | 28-JAN-20 | 28000
Previous Employer 2 | HUGHES | PROJECT COORDINATOR | 30-SEP-2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check if the url is valid
Step 2: clear cache and cookies on the browser
Step 3: try using different bowser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on mobile and speaker device
Search for speaker bluetooth on mobile
Pair and connect

What according to you makes you a good candidate for customer service or technical support job? | Probing and identifying the root cause and trying to resolve first time right which in results in customer satisfaction and positive feedback
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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