Subject: Tech Support Candidate - Tukaram Dokhale
From: Tukaram Dokhale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:15:22 -0500

| | Tech Support Test

Name | Tukaram Dokhale
E-mail | [email-masked]
Phone Number | (91) 8928074236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shirpur, maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SVKM's Mukesh R. Patel Military School & College (Sci.) | IT Support Engineer | Currently Working | 20000
Previous Employer 1 | Avishkar Technology | Network Support Engineer | 25 Aug 2020 | 15000
Previous Employer 2 | WNS | Apprentice - EPP | 25 June 2018 | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. First will check their internet connection.
Step 2. Try to ping the site using ping command.
Step 2. Clear their browsers history and cookies.
Step 3. Will open the website on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Start the bluetooth of Speaker.
Step 2. Open bluetooth of mobile phone and search name of speaker's bluetooth and connect.
Step 3. If speaker's bluetooth name is not listed, restart the speaker and try to reconnect.

What according to you makes you a good candidate for customer service or technical support job?

1. Good interaction with customers or employee.
2. Can work efficiently in stress.
3. My impressive personality.
4. My skills and knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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