Subject: Tech Support Candidate - Pradyumn Sharma
From: Pradyumn Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:13:13 -0500

| | Tech Support Test

Name | Pradyumn Sharma
E-mail | [email-masked]
Phone Number | (+91) 8486670001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Assam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Datamation | Technical engineer | September,2020 | 24000
Previous Employer 2 | NSE-IT | It supervisor | April, 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It would depend on the type of error that I encounter that the browser would display. But as this is completely hypothetical situation I would first assume that there is some connectionn issue so I would check those first. If the issue persists, then I'll will check firewall settings and even if that doesn't help I'll try by resetting the settings and reboot the machine once and also will check for security settings and updates. Also network settings could be  disabled and enabled again to check whether the issue is resolved or not. Various other steps can also be taken depending upon the type of error encountered.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker.
Turn on bluetooth of both mobile and speaker.
Search for speaker from your mobile device.
Pair your mobile device with the speaker.
Establish connection by selecting the speaker from your mobile device.
You can then connect with the speaker

What according to you makes you a good candidate for customer service or technical support job? | I'm passionate about this role and I can easily understand and resolve issues logically and have have the required skill set for this task.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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