Subject: Tech Support Candidate - Kannan Thangaraj
From: Kannan Thangaraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:11:54 -0500

| | Tech Support Test

Name | Kannan Thangaraj
E-mail | [email-masked]
Phone Number | (+91) 7402322017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Desktop support Engineer L2 | January 31 | 18000
Previous Employer 1 | KG information systems private limited | Junior System Engineer | June 30 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check the LAN connection.
2.Check if there is any firewall restrictions and port block through tracert command.
3. If yes, to enable that port and Check in user desk.
3.if not, to check with open browser if working will spoke to isp and get it resolved.
4. If not in open browser also not working will draft a email to isp and get it resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth
2. Get connect with Bluetooth speaker in mobile listed.
3. Finally will connect to device.

What according to you makes you a good candidate for customer service or technical support job? | Will coordinate with user to resolve that issue themselves by guidance user.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |