Subject: Tech Support Candidate - Manoj M
From: Manoj M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:03:57 -0500

| | Tech Support Test

Name | Manoj M
E-mail | [email-masked]
Phone Number | (91) 8921235104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Palakkad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehatjr | MCE - Tech Support | 30 days Notice period | 21800
Previous Employer 1 | Ndimensions Solutions Pvt Ltd | IT Support Engineer | N/A | 24000
Previous Employer 2 | Dell Service Center | Service Engineer | N/A | 13400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It totally depends on what kind of error displays on the screen, If the error is something like no internet,  will check the internet connectivity, or if it's like unable to reach the server, will check if other sites are working. And incase if the issue is only occurring on a particular browser, will troubleshoot on browser based settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: turn on speaker
2: set the speaker to pairing mode
3: on mobile, search for the speaker
4: once find the device, will click to pair
5: will press the pairing button if available
or will get paired automatically

What according to you makes you a good candidate for customer service or technical support job? | A person who try to understands the exact issue of customer, and he should be able to think from customer side. Also he must do his best to resolve the customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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