Subject: Tech Support Candidate - Piyush Jayswal
From: Piyush Jayswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:00:12 -0500

| | Tech Support Test

Name | Piyush Jayswal
E-mail | [email-masked]
Phone Number | (91) 9898786136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gandhinagar, gujrat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Etech inc | IT help desk technician | Working | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check if this link is whitelisted for users? I'll check if there is any internet issue and I'll also check if it works after deleting catch and cookies from the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker, and turn on the bluetooth on your cellphone and try to search device name of speak on your computer and once we find this speaker just click on connect.
What according to you makes you a good candidate for customer service or technical support job? | Remote support experience including chats makes me good candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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