Subject: Tech Support Candidate - Abhishek D M
From: Abhishek D M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 03:43:41 -0500

| | Tech Support Test

Name | Abhishek D M
E-mail | [email-masked]
Phone Number | (91) 9632473293
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mysore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Supporting for application management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Technical support engineer | | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error based on that, will considered whether it is network ,cookies or URL down issue. If it is network error will reconnect the internet and try to do the trouble shoot. If it is cookies error, need to check the browser setting and enabled or disabled the cookies blocker. If the URL is down will contact the next level Team to troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - we have to switch on the Bluetooth speaker and enable Bluetooth option.
2 -tgen we have to open Bluetooth in mobile and locate for open device or available device to connect
3 - next we have to pair the devices and connect it

What according to you makes you a good candidate for customer service or technical support job?

I have 3 years experience in customer support or technical engineer and I am supporting globally will employees.
And I am handling travel application. Which is very critical for employees travel from one location to another location. If they are facing any issue and clarification required.i will connect with them over call, mail ,Skype,or teams and help to fix the issue ASAP.
Since from 3 year I have got lot of appreciation from users and best performance award.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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