Subject: Tech Support Candidate - Periyasamy Elavarasan
From: Periyasamy Elavarasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 03:04:23 -0500

| | Tech Support Test

Name | Periyasamy Elavarasan
E-mail | [email-masked]
Phone Number | (+91) 8220619949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Injambakam, Chennai-115
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Intercom- basic, Biometric - Advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rama Pure Water Private Limited-Chennai | Network Engineer | Still Now Working | 23K
Previous Employer 1 | Feathers Wireless Broadband Connection-Trichy | Technical Support Engineer | 30.11.2019 | 16K
Previous Employer 2 | Tamil Nadu Computer Software College-Trichy | System Admin | 15.11.2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step to check the internet connection in the computer(Like WIFI connection , LAN connection). If the connection working properly. Then check the browser in the computer.
Second step to clear the history and cookies in the browser, sometimes errors occur from the previous browsed files. After clearing the history you have to close the browser & re-open it. Now check the browser is working or not.
Third step update your browser sometimes errors occurs from the old versions.
Fourth step setting may changed in the computer check it or restart the computer.
Fifth step if the is internet connected to the computer I will take remote action to check the browser error.
These are the steps I will guide the user to solve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows to connect the Bluetooth speaker to my mobile phone,
1.Turn ON Bluetooth mode Bluetooth speaker,
2.Then turn ON Bluetooth mode in mobile ,
3.After turned ON Bluetooth in mobile you will see the list of device near by you,
4.Then select your Bluetooth speaker in that list
5.And click the pair option, the mobile will connect to the Bluetooth speaker.
The process is done.

What according to you makes you a good candidate for customer service or technical support job? | To improve my communication skill more and improve my technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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