Subject: Re: Tech Support Candidate - Sahibjyot Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Feb 2021 00:48:48 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 17:40, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sahibjyot Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 3:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sahibjyot Singh 

	

	
	
			Tech Support Test 
		
	Name 	Sahibjyot Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9818782736 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Dhcp dns domain network printers 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	SW/App Technical Support Engineer 	26 Feb 	26000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If i will get error on website . First i will check my internet connection . If i face that internet is working fine then i will move forward Use a website down checker 
Use a ping checker then check with Run step-by-step diagnostics if website down then its very difficult to troubleshoot.. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open settings in mobile phone then there will be an option name as Bluetooth click on it then we have to make sure that our device is discoverable then we go for search 
After that we will se name of the speaker we have to click on it and it will start pairing 
	What according to you makes you a good candidate for customer service or technical support job? 	Basically as per my knowledge Technical candidate is not who has technical knowledge in other terms candidate should know that how to talk with customer/ users in a proper manner with politeness. Sometimes we have to explain the whole troubleshooting steps so that user can easily understand what we have done to fix his / her issue . So we have to very polite then provide each and every step user ( if user wants to learn) 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4