Subject: Re: Tech Support Candidate - Abhishek Paul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Feb 2021 00:38:41 -0700 (MST)

His spoken is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 17:32, Deeksha Dadu <[email-masked]> wrote: 

First rund 

From: Abhishek Paul < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 29 January 2021 at 3:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhishek Paul 

	

	
	
			Tech Support Test 
		
	Name 	Abhishek Paul 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9932006281 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sangam Vihar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Biz2credit 	Consultant(Technical Support) 	25/02/2021 	35000 
Previous Employer 1 	Saber Technologies Pvt. Ltd. 	Client Support Executive 	25/01/2021 	23000 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If the website is not opening in my browser I will follow the bellow mentioned steps in order to resolve the issue, 

1) check the internet connection and network adapters 
2)Clear the Cache and cookies of the browser. 
3) restart the device 
4)Switch to another browser. 
5)check the firewall and antivirus or LAN is not causing the issue. 
6)Ping the website from terminal or cmd (ping www.ndtv.com). 
7)can check if port 80 is open to access the website in my system 

Those are the steps that I follow to troubleshoot the issue. Although troubleshooting steps are not limited to the above mentioned steps. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps to connect Bluetooth speaker with your mobile phone. 

1) Turn on the Bluetooth of the speaker. 
2) Go to Bluetooth setting on your mobile phone. 
3)Tab on pair new device 
4)Tab on the name of the Bluetooth speaker you want to connect. 
5) Follow the on screen instruction (if any). 
6)Enjoy the music. 
	What according to you makes you a good candidate for customer service or technical support job? 	In the field of customer support or technical support there are many attributes that make the candidate suitable. As a support executive the tone one use to conversant with the customer/ client makes a huge difference. Sometimes to understand the concern of the customer/ client one may need o ask several genuine questions, sometime it includes empathize with customer/ client or sometime just the patience. 
It is for sure that the customer service or technical support executive is the front face of any company, they are the one who interacted with the customer/client on daily basis. So I feel they should be active listener as well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4