Subject: Tech Support Candidate - Pravat Mondal
From: Pravat Mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 02:33:27 -0500

Tech Support
Test

Name

Pravat
Mondal

E-mail

[email-masked]

Phone Number

(+91) 6292117313

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
SQL SERVER

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KHADIM INDIA LTD

Sr. Assitant sy

present

15690

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting our device. This clears caches, and forces the device to re-load the
program,

Check the Website is Down for Everybody or Just Me.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If my speaker is not listed, press the button on my speaker it’s often a
button with a Bluetooth symbol on it.

On my mobile select your speaker

What according to
you makes you a good candidate for customer service or technical support
job?

Quick  response , We identified customer need & wants,
keep always smiling , Attitude, Well Dress  , given proper to the point
answer ,  always work positive  , time management ,flexible ,organize
work

On a scale of 1 - 5 please rate your fluency in spoken
English

2