Subject: Tech Support Candidate - shivam bhogayata
From: shivam bhogayata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 02:29:15 -0500

Tech Support
Test

Name

shivam
bhogayata

E-mail

[email-masked]

Phone Number

(91) 9586354264

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

PORBANDAR, Gujarat

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ADSL

GSD project co-ordinator

31200

Previous
Employer 1

Hitech

Desktop engineer

sep, 2020

21150

Previous Employer 2

Globtier

Desktop
engineer

Aug,2019

14500

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

let's
start from basic, 1- check website url is correct then check Lan cable and
internet connectivity 2- if its fine then check through ping to website 3-if
its fine then check User Id from Ad for internet access and GPO and try to
update group policy in user's system and check. after all this trouble shooting
everything is working fine then should contact to core network team to check
at firewall end if IP is getting blocked .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

* first of
all start bluetooth Speck

* also start bluetooth in mobile

* then search nearby Bluetooth from mobile

* then select bluetooth speaker Hostname

*then connect through pair device

What according to
you makes you a good candidate for customer service or technical support
job?

having 5 years experience in technical support and customers
support. i have worked as spoc IT engineer in various different projects of MNC
company and my communication skill and experience make me good
candidate.

On a scale of 1 - 5 please rate your fluency in spoken
English

4