Subject: Tech Support Candidate - sonal saxena
From: sonal saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 02:11:25 -0500

| | Tech Support Test

Name | sonal saxena
E-mail | [email-masked]
Phone Number | (91) 7303708787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | dilshad colony (east delhi)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | TCH TRAVELS | SR COUNTER EXECUTIVE | OCT 2017 | 24000
Previous Employer 2 | KCT | ADMIN AND FRONT OFFICE EXECUTIVE | JUNE 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connection and then i will check spelling which i have typed in and the i will check whether the site is blocked or unblocked if it would be blocked then i will unblock it and refresh the page to open a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first enable  bluetooth in phone
switch on the speakaer and enable bluetooth
pair phone with speaker

What according to you makes you a good candidate for customer service or technical support job?

Attentive
Good listener
Always ready to help
Person with a positive approach

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |