Subject: Tech Support Candidate - Sampath kumar
From: Sampath kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 01:59:58 -0500

Tech Support
Test

Name

Sampath
kumar

E-mail

[email-masked]

Phone Number

(91) 7093603113

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Hyderabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Sccm, Medc

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quislex legal services Pvt Ltd

Desktop administrator

19000

Previous Employer 1

HCL infosystems Pvt
Ltd

Associate

2018 sept

12000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If sites
does not works will check with access provided or not, and will check the
communication whether iti si communicating or not, if not will check with
network team for required access.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
particular device should be powered and next comes to the mobile need to power
on bluetooth in Mobile and need to select particular device and connect
it.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
service - to satisfy and clear the doubts of user requirements.

Technical support - to escalate one issue to the technical person

On a
scale of 1 - 5 please rate your fluency in spoken English

4