Subject: Tech Support Candidate - Ravi Rawat
From: Ravi Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 00:56:35 -0500

| | Tech Support Test

Name | Ravi Rawat
E-mail | [email-masked]
Phone Number | (+91) 7292067874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vadodara (Gujarat)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Home Credit India Finance Pvt Ltd | IT Executive | | 24700
Previous Employer 1 | Dynacons system & solution LTD | Technical Support Engineer | 31 May 2019 | 20800
Previous Employer 2 | Info Services | Technical support engineer | 31 Dec 2018 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First off all Check Internet connection.If we use proxy server then check proxy server setting in internet properties. if all setting is looking good.
then we check compatibility setting for mention website. also check website after resetting browser and use default setting
we also check website after delete website cookies and history of web browser. and
also check other web browser. also check website after enable active X control setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all enable Bluetooth in our mobile and Bluetooth speaker. then search Bluetooth name in our device which one we want to connect. after select Bluetooth name then click on pair option. for pairing device.

What according to you makes you a good candidate for customer service or technical support job?

I have good working experience (8 Year) in reputed company like you.
I have good problem solving knowledge in "End user support".
I have also completed live IT activity. like domain migration, email id migration OS migration.
I have good working and troubleshooting  knowledge of VC devices.
I have Managing skill like Assets, VC Devices,

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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