Subject: Tech Support Candidate - Animesh Kumar
From: Animesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 23:04:23 -0500

Tech Support
Test

Name

Animesh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8077933772

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infinizi Consulting Private Limited

Senior Associate

NA

26450

Previous Employer 1

Tech Mahindra

Associate

8 July 2020

22000

Previous
Employer 2

Bansal Institute of Engineering and Technology

Lecturer

30 June
2019

15000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshoot will depend upon the type of error I
am getting while opening the website. But at the very first moment I will check
the internet connectivity.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. I will
switch on my phone bluetooth.

2. I will switch on the speaker's bluetooth as well by pressing it dedicated
button.

3. As soon as speaker's bluetooth will be on, my phone will show the name of
device(speaker) and will connect after pressing there. I may ask for a pass
key.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
prior experience in Customer support. Though I don't have experience in
technical support but I an technical graduate and have a good knowledge as well.
Just few training sessions and I will be up for the support job.

On a
scale of 1 - 5 please rate your fluency in spoken English

4