Subject: Tech Support Candidate - Snehal Zangaruche
From: Snehal Zangaruche <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 22:50:36 -0500

| | Tech Support Test

Name | Snehal Zangaruche
E-mail | [email-masked]
Phone Number | (590001) 7795891098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Belgaum, Karnataka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Website troubleshooting, Salesforce management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Diya system | Technical support engineer | Still working | 20000
Previous Employer 1 | Arun Infotech | Customer support engineer | 2018 | 5000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many types of website errors. If we get the exact error message then it is easy to figure out the exact issue.

Here are the basic steps to troubleshoot website error :
1) First of all check if your Internet connection is working properly or no.
2) Try accessing website on different device or browser.
3) Try changing Internet connection.
4) Check if your ISP or firewall is blocking website.
5) If you have antivirus on your PC then disable it once and try accessing website.
6) If the issue persists, try contacting hosting provider or website owner, they will check if there are any issues from their end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all, make sure your speaker is fully charged.
2) Turn ON the Bluetooth Speaker.
3) Enter the speaker name.
4) Turn ON the Mobile Bluetooth.
5) Pair both the devices.
6) Check if yku have paired with correct device.
7) And then enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | Technical support agent should always be calm, patient, kind, confident and smart enough to handle customers in all the situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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