Subject: Tech Support Candidate - Vasu Narang
From: Vasu Narang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 16:58:10 -0500

| | Tech Support Test

Name | Vasu Narang
E-mail | [email-masked]
Phone Number | (0) 9870132781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Volans informatics | Sr Executive | NA | 33000
Previous Employer 1 | Help Pc onlinr | Sales Executive | Na | 35000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection if it's ok than will go further to check whether www.ndtv.com is down for me or for everyone .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings >bluetooth>available device>select the device and put password given while purchasing of bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | As I am CIsco and Microsoft certified Eng having a good knowledge of trouble shooting and can directly grab the customer issue so that I can save mine as well as customer time, also am good in repo building which helps to gain trust
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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