Subject: Tech Support Candidate - Sumit Rana
From: Sumit Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 16:51:28 -0500

| | Tech Support Test

Name | Sumit Rana
E-mail | [email-masked]
Phone Number | (0522) 7905353772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Agray Infosolutions Pvt. Ltd. | Technical Support Engineer | 31/03/2018 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a Customer the  steps that I would have take to troubleshoot the problem follows as :

1. Many basic problems can be solved simply by restarting the device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2. Make Sure the Internet Connection Works.

(i) Open your browser. In the address bar at the
top, type in www.google.com , then push Enter
or Return.

(ii) Make sure we're able to load Google.com.
Once this loads, make sure we are able to
search. Type something in the Search box,
then select Google Search.

(iii)  If searching doesn't work, then there's
reason to believe that not connected
to the Internet. Fix the connection issue
before proceeding.

3. Check if the Website is Down for Everybody or
Just Me

It's a good idea to test if the site you're trying
to access is down for everyone, or just you.
There's a website that facilitates doing just
that!

(i) Open your preferred browser, and visit a
website checker page, such as "Down for
Everyone or Just Me".

(ii) On the site, type in the website address you're
having problems reaching, then then push
Enter or Return.

(iii) Look at the result from the site, to determine
if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

->  Go to settings.

->  Tap the Bluetooth option.

->  Turn on Bluetooth.

->  A list of available devices will appear.
If your speaker is not listed, press the button
on your speaker that makes it discoverable –
it's often a button with a Bluetooth symbol on
it.
-> On your mobile select your speaker (it might
be a random product number but should have
the speaker’s brand name listed) and that’s it,
you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | My positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer by good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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