Subject: Tech Support Candidate - Mukul saini Mukul
From: Mukul saini Mukul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 14:20:51 -0500

| | Tech Support Test

Name | Mukul saini Mukul
E-mail | [email-masked]
Phone Number | (91) 9812671947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Oracle sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Technical support | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will read the Error message and then follow up with below steps.
1)  I can check my internet connection first.
2) I will clean the history of the browser and will try again to open it.
3) I will try to open it in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the below steps for connecting bluetooth speaker to a mobile
1) Open the bluetooth functionality for both of the system and mobile
2) Search for speaker name in mobile's bluetooth search bar.
3) Connect with correct name and enjoy music.

What according to you makes you a good candidate for customer service or technical support job? | Because i always try to find the alternative ways to solve an issue as we have multiple challenging environment to work, we have to be focus on  delivery time and in mean time to get resolved queries for user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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