Subject: Tech Support Candidate - Kamal Soni
From: Kamal Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 14:02:13 -0500

| | Tech Support Test

Name | Kamal Soni
E-mail | [email-masked]
Phone Number | (+91) 9411644971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sec 21 Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Limited | Senior Engineer EUS | Currently Working | 20K
Previous Employer 1 | Renovision Automation Services Pvt Ltd | Destop Support Engineer L2 | 08-07-2020 | 14K
Previous Employer 2 | Taxspanner Technologies Pvt Ltd | Software Engineer | 30-12-2018 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this scenario first of all i'll check the internet connection, if it is ok then check the system IP, IP should be relate with company domain.
Then i'll check the internet explorer settings, steps are:- Win + R then type inetcpl.cpl then goto connections then check the LAN settings as per the company policy then restart the browser and try to open the website, if it is working fine otherwise try to restart the system these steps are helpful to fix this issue.
Thanks!

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all Open the Bluetooth speaker then open the bluetooth in mobile phone then goto More settings then find the Bluetooth speaker device name then click on it then pair it then we can see device is connected with mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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