Subject: Tech Support Candidate - Niranjan K K
From: Niranjan K K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 13:57:37 -0500

| | Tech Support Test

Name | Niranjan K K
E-mail | [email-masked]
Phone Number | (91) 9972646299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC Technologies | Senior assistant Helpdesk Technician | NA | 29000
Previous Employer 1 | Iron Mountain | Reporting Analyst | 30/03/2017 | 17000
Previous Employer 2 | IIHT | Support engineer | 06/06/2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to access the link on different browser.
I will clear the browser history.
Add the link to the trusted site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the Bluetooth on the mobile. Switch on the speaker.
On the mobile device, under Bluetooth option search for the speaker name and pair the device.
You will get a confirmation that Bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job?

Resolve customer-reported issues while working closely with other multi-functional teams

Determine priority levels while negotiating and setting expectations with customers

Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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