Subject: Tech Support Candidate - Clinton Lewis
From: Clinton Lewis <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 13:49:06 -0500

Tech Support
Test

Name

Clinton
Lewis

E-mail

[email-masked]

Phone
Number

(91) 9487015087

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Telesonic private limited

Installation Engineer

March 2

19000

Previous Employer 1

Aforeserve

Customer
Support engineer

October 9

10500

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check LAN
cable wheather correctly plugged in.

Check LAN configuration.

Check Antivirus software is up to date

Check wheather the remote website server is online or not through ping command
in CMD or telecalling.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
bluetooth in your mobile device

Switch on Bluetooth speaker

In the mobile it shows your Bluetooth name tab in and connect it

What
according to you makes you a good candidate for customer service or technical
support job?

Quick learner of the environment.

Reliable to any situation

On a scale of 1 - 5 please rate your
fluency in spoken English

3