Subject: Tech Support Candidate - Gokilan Chelladurai
From: Gokilan Chelladurai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 13:47:03 -0500

Tech Support
Test

Name

Gokilan
Chelladurai

E-mail

[email-masked]

Phone Number

(91) 8682082030

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Hosur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cms it services

Customer support
engineer

Working

17000

Previous Employer 1

Six Sigma soft solution Pvt
ltd

System engineer

31/03/2019

21000

Previous Employer 2

Inspirisys solution Pvt
ltd

Engineer TRC

21/12/2018

13000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Call/Mail to user and confirmed the network
connectivity.

If user is connected wifi inform to user and check the wifi connection.

If user is connected LAN informed to user and check the LAN cable

User said Both network connection is well but sites are not working

Finally check the proxy setting for user machine.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Power on
the speaker and Enable the bluetooth

Enable the bluetooth on mobile

Then check the bluetooth setting and pair the device name and connect
it.

What according to you makes you a good candidate
for customer service or technical support job?

I know
very well to everything what happen

Customer interaction

Self behaviour

On a scale of 1 - 5 please rate your fluency in spoken
English

3