Subject: Tech Support Candidate - Subhajit Das
From: Subhajit Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 12:49:16 -0500

| | Tech Support Test

Name | Subhajit Das
E-mail | [email-masked]
Phone Number | (+91) 7776908420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hadapser gadital bus stand pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dassault systems | EUS | NA | 15K
Previous Employer 1 | Wns global services Pvt ltd | L1 | 15-Jan-2019 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we have to check what is the actual error massage is displayed and then we can fix this issue, for example if we are getting this type of issues like web page is not available, internet not connected, etc.
So then for internet issue we can check the network connectivity first. So like that we will go with the basic troubleshooting step.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we have to powered On the both device> after that we have to Go to mobile settings > search and tap the Bluetooth option > and then we have Turn on Bluetooth. Also the same way we have to turn On Bluetooth on Bluetooth headset and after that we have to search the Bluetooth headset name.
What according to you makes you a good candidate for customer service or technical support job? | According to me customer service means ensuring that the client or customer has the best experience possible. I’m able to figure out the best way to solve any issues that come up and I get to help a customer find a solution. I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I know your company operates on global scale, and I can provide support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |