Subject: Tech Support Candidate - Vishal Singh
From: Vishal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 12:38:32 -0500

| | Tech Support Test

Name | Vishal Singh
E-mail | [email-masked]
Phone Number | (+91) 7011718594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server,remote support,office0365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys limited | System engineer | InWorking | 23k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error code is not defined by your situation. But I will share some steps.

1. Kindly check internet is working.
2.use this url in different browsers.
3.check this url block by the firewall setting.
4.check this url in open internet or intranet.
5 I will add this url in trusted side and enable active x control also.
6. If it is required hostfile access. I will add hostile entry.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find below steps.
1.turn on your bluetooth speaker and also on your mobile bluetooth.
2. Search and verify the bluetooth name and connect the same.

What according to you makes you a good candidate for customer service or technical support job? | Acc to me, Justify the customer issue then i will provide the resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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