Subject: Tech Support Candidate - Bhola Pandey
From: Bhola Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:44:19 -0500

| | Tech Support Test

Name | Bhola Pandey
E-mail | [email-masked]
Phone Number | (+91) 7004980382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRL diagnostics | BDE | Till date working | 26800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll open a new tab and check to see if i can load another website like google.com or mozilla.org.
If i can open another site, skip down to The problem only happens with certain websites.
If i can't open another site, then I'll on to the next step.
I'll launch  another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, to see The problem only happens in Firefox.
If the site doesn't work in another browser, ill check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first we have to turn on the device then we have to open our phone's bluetooth , then refresh bluetooth on phone and we can find the name of the device which we want to connect.
What according to you makes you a good candidate for customer service or technical support job? | With my hard work and dedication I can provide customers a good service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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