Subject: Tech Support Candidate - SADDAM AKHTER
From: SADDAM AKHTER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:30:08 -0500

| | Tech Support Test

Name | SADDAM AKHTER
E-mail | [email-masked]
Phone Number | (+91) 9990569198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cooper standar India' Pvt. Ltd. | System engineer | | 30k
Previous Employer 1 | Pc solutions India Pvt. Ltd | IT Engineer | 11Dec 2015 | 10.5k
Previous Employer 2 | Netlabs IT solutions | IT Engineer | 6May 2014 | 8k

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet connection and LAN Or Wi-Fi connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | .Turn ON bluetooth from mobile. After that power ON of speaker and press hard for peering.
What according to you makes you a good candidate for customer service or technical support job? | Instant resolve user issue with polite manners
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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