Subject: Tech Support Candidate - Laxminarayan De
From: Laxminarayan De <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:27:24 -0500

| | Tech Support Test

Name | Laxminarayan De
E-mail | [email-masked]
Phone Number | (033) 8638795690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently lives kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | apollo health and life style limited | IT executive | till working | 24721
Previous Employer 1 | sysnet global technologies pvt ltd | HP server Hardware Support Enginner | july 2019 | 22000
Previous Employer 2 | Diebold System Pvt Ltd | ATM Support Engineer | Febuary 2018 | 14700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all need to be check internet connection have or not and then need to check website url details and then if not still then close web browser and reenter the website and check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | first of all when customer says something about his problem first listen his problem and then try to troubleshoot and try to speak with politely
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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