Subject: Tech Support Candidate - Munivar Ali
From: Munivar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:01:52 -0500

| | Tech Support Test

Name | Munivar Ali
E-mail | [email-masked]
Phone Number | (91) 8801451074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hinduja globala solutions | executive | February19 | 16000
Previous Employer 1 | CMS IT services | executive | February 27 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connectivity.
I will check Proxy settings .
I will ping and tracert the URL its allowed in network or not.
Use the Ipconfig /flushdns for clearing the Cache.
I will delete the browsing history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tab the Bluetooth option.
turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, Press the button on your speaker.

What according to you makes you a good candidate for customer service or technical support job? | technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |