Subject: Tech Support Candidate - Sanoj Sivaraman
From: Sanoj Sivaraman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 10:20:26 -0500

| | Tech Support Test

Name | Sanoj Sivaraman
E-mail | [email-masked]
Phone Number | (+91) 9961380813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Currently in Kerala, but I can relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BIOS | Support Engineer | 0 | 40000
Previous Employer 1 | Nattika Beach Resort | IT Administrator | 0 |
Previous Employer 2 | Nandilath GMart | System Admin | 0 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error, if am familiar with the displayed error code. I will just do the resolution step to clear that issue. If not, then I will check the internet connection, check the same website on other browser. Then I will check the ping to that website, from there I will get the IP of website and will try to access the website with that IP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON the bluetooth of speaker. In phone turn on the bluetooth and search for the available device. Select the Bluetooth name and make it connected to phone.
What according to you makes you a good candidate for customer service or technical support job? | Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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