Subject: Tech Support Candidate - Dhakshin Karthic
From: Dhakshin Karthic <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 10:05:24 -0500

| | Tech Support Test

Name | Dhakshin Karthic
E-mail | [email-masked]
Phone Number | (91) 9566494274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ganapathy Coimbatore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BPO Integra India private limited | System Administrator | | 22,900
Previous Employer 1 | Mobius365 data services | Support Engineer | January 30 2018 | 11,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the network connectivity of the system.
Check the IP address of the system for IP conflict.
I have check the website in other browsers or systems for the website working conditions
I have clear the browser history and then check the same website
I'll check the firewall and give then proper permission for the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I have to on the Bluetooth in my mobile and switch on the speaker then I have to click the pair new device option.
Once the Bluetooth showing the device name then I'll click the name and paired the speaker

What according to you makes you a good candidate for customer service or technical support job? | First thing is calm. If client not understand the situation or my opinion of that issue I must be calm and try to explain and need to fix the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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