Subject: Tech Support Candidate - MANOJ SINGH RAWAT
From: MANOJ SINGH RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:51:13 -0500

Tech Support
Test

Name

MANOJ SINGH
RAWAT

E-mail

[email-masked]

Phone Number

(91) 9691585381

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhopal Madhya Pradesh

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP
Printer, CCTV
camera

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Karvy innotech ltd

Associate

Current
company

CTC 23K

Previous Employer 1

Impact Infotech Pvt
ltd

Desktop engineer

16 August 2018

CTC
17k

Previous Employer 2

2coms consulting
pvt.ltd.

System administrator

10 june 2018

CTC
12k

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, i will be check proper internet working
or not. Than allow permission to connection. Secondly update browser. Thirdly
reset browser and firewall settings.fourthly restart computer system.lastly
uninstall browser than install.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly,
switch on speaker device than on my mobile device Bluetooth .Secondly, click on
speaker Bluetooth button and hold if required. Thirdly, searching speaker device
hostname on our mobile Bluetooth list, for instance
iball,apple,jvl.Lastly,select correct speaker device that you are trying to
connect on our mobile phone and check to play music.

What according to
you makes you a good candidate for customer service or technical support
job?

According to me ,first preference is proper communication with
users than provide proper solutions their problems.Take feedback from customers
for troubleshoot their issues.

On a scale of 1 - 5 please rate your
fluency in spoken English

3