Subject: Tech Support Candidate - Peerasab Mulla
From: Peerasab Mulla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:42:02 -0500

| | Tech Support Test

Name | Peerasab Mulla
E-mail | [email-masked]
Phone Number | (580023) 9148887435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hubli, karnataka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro infotech pvt ltd bangalore | Network engineer | 30/12/2020 | 29000
Previous Employer 1 | CloudsClick india pvt ltd hubli | Network engineer | 31/05/2019 | 21000
Previous Employer 2 | Vaishnodevi equipments hubli | Service engineer | 20/04/2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Logically analysis by below steps
1.Network adapter checking
2.proxy setting
3.ipv6/ipv4 setting
4.browser version
5.Firewall setting
6.dns prefetch.
These above steps are used to solve the issue of website reaching.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On the bluetooth speaker
2.open the mobile setting
3.tap to open wireless connectivity
4.choose the bluetooth menue
5.On the bluetooth in mobile
7.Search for wireless bluetooth device
8.select available bluetooth speaker device, press to connect bluetooth speaker name
9.input password  to access or connect cell to speaker
10.now the bluetooth is paired with cell phone.

What according to you makes you a good candidate for customer service or technical support job? | Being a customer technical support executive patient is  important to solve the issue faced by customer.customer needs are technically analysing and giving solution in precise timely manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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