Subject: Tech Support Candidate - Deepesh Pathariya
From: Deepesh Pathariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:35:39 -0500

| | Tech Support Test

Name | Deepesh Pathariya
E-mail | [email-masked]
Phone Number | (+91) 7697175310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone | Senior executive | Na | 30000
Previous Employer 1 | Motif India | Senior ccr | Na | 22000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if internet connection is there, then I will restart my browser, then try again, if facing the same issue then check the internet speed and router settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Click on Bluetooth icon
3. Make sure Bluetooth is on in both devices.
4. Search for available device.
5. Select the speaker which we need to connect.
6. Then pair devices

What according to you makes you a good candidate for customer service or technical support job? | I have 1.5 year of experience in e-commerce and more then 3 years in telecom customer service, I have good experience in handling frustrated customer and I have technical background which makes me suitable for both jobs customer service and technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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