Subject: Tech Support Candidate - Pradip Sahoo
From: Pradip Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:24:32 -0500

| | Tech Support Test

Name | Pradip Sahoo
E-mail | [email-masked]
Phone Number | (0674) 8114804719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sonatech info solutions Pvt Ltd | Customer support executive | 3 years | 25
Previous Employer 1 | NextGen resiance Pvt ltd | System administrator | 2.5 years | 20
Previous Employer 2 | Securetel network.inc, banglore | Customer service executive | 1.5 years | 18

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First chk date and time is ok or not
Secondly chk internet connectivity is ok or not using ping command to google..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth spear the goto mobile phone setting then go to bluetooth on bluetooth after that search when the showing any name like bluetooth speaker name select it then it will connect automatically..
What according to you makes you a good candidate for customer service or technical support job? | Problem solve with customer satisfaction..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |