Subject: Tech Support Candidate - Soham Bhuin Soham
From: Soham Bhuin Soham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:19:11 -0500

| | Tech Support Test

Name | Soham Bhuin Soham
E-mail | [email-masked]
Phone Number | (91) 9674937071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check from other devices to check if it's a problem from ndtv site itself or not. If not will check the Internet connection at first, then the system network connection. We must sure about the router is getting its connectivity or not. If router is working fine then there's issue with system driver. We have to update that particular network driver. Depends on the type of connection it can be wifi or LAN driver. Once we driver updation complete ,the system must restart once. If then also not working we will check the Bios is updated or not. If everything is fine then also not working, we have to re install the OS.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker. Open its bluetooth connectivity.   Open the mobile settings. Then under connectivity or connection we will find bluetooth option. We have to turn on bluetooth from there. It will search for nearest bluetooth devices. Just select the speaker from there and both devices are connected.
What according to you makes you a good candidate for customer service or technical support job? | The candidate must have to be a good listener at first. The response should be professional . Customer calls if only they are facing issues. Being a first point of contact you must understand the customers situation and the issue for what they are calling. Depending on the situation sympathy and empathy should be there . Also, issue resolving with maintaing the TAT is one of the main advantage in this job which makes a candidate a good and perfect for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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