Subject: Re: Tech Support Candidate - Gagan Varshney
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 07:19:09 -0700 (MST)

His accent is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 17:11, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Gagan Varshney < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 30 January 2021 at 8:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gagan Varshney 

	

	
	
			Tech Support Test 
		
	Name 	Gagan Varshney 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8527013161 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	New ashok nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
VoIP 
Outlook , tally and tickets tools 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Eqx analysis Pvt Ltd 	Network engineer 		27000 
Previous Employer 1 	Precision information Pvt Ltd 	System engineer 	05- Jan- 20 	15000 
Previous Employer 2 	Optimal translation Pvt Ltd 	IT engineer 	06- July- 18 	12000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I'm check for my internet connection, if it's working fine then I'm ping to google.com and check drop packets. 
If packet drop so we check website down and not. After I'm restart my computer. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I'm open my mobile and speaker bluetooth and pairing with both device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at all my previous company's. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4