Subject: Tech Support Candidate - bharat warkar
From: bharat warkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:13:47 -0500

| | Tech Support Test

Name | bharat warkar
E-mail | [email-masked]
Phone Number | (91) 9730548830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | Bombay Vintage | sr.technical support | march2020 | 30k
Previous Employer 2 | aforserve ltd | technical support | may2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connection is working or not first by opening Google . If it is working then I have to check whether this website is blocked with firewall .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth first then Goto the settings  inside it Bluetooth switch it on then search for Bluetooth speaker name and connect it .
What according to you makes you a good candidate for customer service or technical support job? | I like to search root cause of the problem and give the solution give metal peace to me .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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