Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:53:59 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (011) 8288022930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Subhash Nagar West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Application support & project management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Landmark group | Cluster IT | | 30000
Previous Employer 1 | Indiabulls | Support Engineer | 25 Jun 2014 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the few checkpoints are need to validate during troubleshooting.

First thing I will check that My workstation should be connected through internet .
Secondly given website url needs to validate that it's correct or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps needs to perform to connect bluetooth speaker with mobile phone.

1. I will switch on the bluetooth speaker.
2. I will switch on the bluetooth in my mobile handset and pair available bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Actually, i have passion to serve customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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