Subject: Tech Support Candidate - Abhinav Ravi
From: Abhinav Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:38:04 -0500

| | Tech Support Test

Name | Abhinav Ravi
E-mail | [email-masked]
Phone Number | (+91) 9900675024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector-18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qube Cinema Technologies Pvt Ltd. | Engineer technical services | 23/2/2021 | 28150
Previous Employer 1 | Eteam infoservices | It technician | 14/5/2019 | 12500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check the error code or message it is showing.
Second if the error is of code 4xx that means the site is down.
Third step we will check our internet or Lan connection.
Fourth if the LAN connection is proper and other sites are pinging then we will check with our network outbound ports.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We have to switch on our bluetooth speaker.
2. We have to switch on the bluetooth of our phone.
3. If device has a history of connection with the mobile we have to select it from the paired list otherwise we have to search bluetooth speaker first and then pair it up.
4. Once device is connected speaker is ready to use

What according to you makes you a good candidate for customer service or technical support job? | According to me first, we have to understand the customer requirement by asking in simple words rather than using technical terms. After this we also need to have good temper because most of the users shout as there work is hampered.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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