Subject: Tech Support Candidate - Muskan Kaushik
From: Muskan Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:24:07 -0500

| | Tech Support Test

Name | Muskan Kaushik
E-mail | [email-masked]
Phone Number | (999) 6608908
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer service executive | Still working | 28k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: I will check my internet connection is working fine or not.
2:I will refresh the brwoser.
3:I will check for the error if something for privacy error then will get to advanced option and then it will work as i was getting the privacy error
4:If the website is down or something I will try again later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:-Turn the bluetooth option on which is simply done by scrolling the home screen.
2:-After that choosing the device name of the speaker.
3:-By clicking the right option it will be connected and the notification will appear at the bottom of the name of the speaker that "connected for calls and audio".

What according to you makes you a good candidate for customer service or technical support job? | The very first thing which is important in customer service is listening and analyzing the issue of the customer and I have handled alot of contacts in which i focus on analyzing the problem of the customer also that makes me good candidate also one more thing solving the solution is important but everytime we didn't have the solution but we can convince them from the best solution possible so that is the factor which makes me good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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