Subject: Tech Support Candidate - Bhuvaneshwaran Ganesan
From: Bhuvaneshwaran Ganesan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:24:07 -0500

| | Tech Support Test

Name | Bhuvaneshwaran Ganesan
E-mail | [email-masked]
Phone Number | (91) 8220535864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Technical support Engineer | Still working |
Previous Employer 1 | Future calls private limited | Remote monitoring | Feb 20 |
Previous Employer 2 | AGS health care | IT service desk Engineer | Nov 20 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check network is any problem and internet is properly connected or not and lan
cable checkingg and then I check any firewall block is there and finally I check settings  and clear the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I ON the bluetooth in my mobile and speakers and I searching the name of the speaker where mentioned in bluetooth
What according to you makes you a good candidate for customer service or technical support job? | To solve each and every problem quickly and be patients to work and very well known day to day update
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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