Subject: Tech Support Candidate - sunny kumar
From: sunny kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:15:40 -0500

| | Tech Support Test

Name | sunny kumar
E-mail | [email-masked]
Phone Number | (+91) 8882410148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PALAM, DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TELEPERFORMANCE | SR EXECUTIVE | | 30000
Previous Employer 1 | CWT INDIA PVT LTD | EXECUTIVE | |
Previous Employer 2 | IGT SOLUTIONS | ASSOCIATE | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I'll make sure my internet connection,
if not connected then I'll fix the connection and after that i'll open the website.
if connected but still website is not getting load then i'll try to load any other website. if other website load properly then there might be issue with that particular website. i'll check firewall setting and internet setting to find out the issue there might be chances where that particular website is blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Phone Bluetooth
Turn on the Bluetooth Speaker
A list of available devices will appear in smart phone select the speaker from that list,
After that speaker will be paired with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | "I feel that I'm qualified because I have a Bachelor's degree in Computer Application along with that i have Certification in Computer Hardware and Networking. Also i have more than 3 year experience in Customer Support. My Skills and Experience makes me match for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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