Subject: Tech Support Candidate - Hareesh Gedela
From: Hareesh Gedela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:11:09 -0500

Tech Support
Test

Name

Hareesh
Gedela

E-mail

[email-masked]

Phone Number

(+91) 9440232702

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Xiphias Software Technologies

System Admin

15th July
2020

24000

Previous Employer 1

Velocis Systems Pvt
Ltd

System Engineer

30th Septmeber 2019

22000

Previous Employer 2

Sysnet Global
Technologies

Customer Support Engineer

29th November 2018

14000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Well,
There are many many ways to resolve the issue . Firstly we have check properly
internet on the system working or not.if it's good ok or else we will check and
troubleshoot network settings of  wifi or lan settings in the ip address . then
goto command mode will give ip ping command .it's check ip is pinging or not. or
some more hardware possibilites also occures like wifi not detecting ,in that
sitiuation will troubleshoote in bios mode and windows mode wifi detecting or
not. Some times like browers are not working due to burden of work load or
servers issue .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

*Go to settings

*Click on the Bluetooth option

*Turn on Bluetooth

*A list of available devices will appear.

*If your speaker is not listed, press the button on

Your speaker that makes it discoverable – it’s a button with a Bluetooth
symbol on it.

On your mobile select your speaker, you’re connected

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate
for customer service or technical support job?

Yah,
Firstly Customer or Users are look on to way of talking and fast resolution,in
that time we will get good impression users on to you. when ever user face any
problem we have to ask what was the problem and then you have to check and
troubleshoot if requires  explian what is the exact  root cause of the product
and faster solution . Then customer will happy with your service and might they
will give apprecate to on you.

On a scale of 1 - 5 please rate your
fluency in spoken English

4