Subject: Re: Tech Support Candidate - Sachin singh Sachin
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 06:06:05 -0700 (MST)

Having MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 17:09, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sachin singh Sachin < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 30 January 2021 at 11:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sachin singh Sachin 

	

	
	
			Tech Support Test 
		
	Name 	Sachin singh Sachin 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 6307671609 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Advanced 
Cloud computing 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro 	System engineer L2 		17000 
Previous Employer 1 	Hcl 	System engineer L1 	15 April 2019 	10000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First of all we need to check system is properly connected with the network or not. 
2.we need to open any other browser and just check there it's working or not. 
3. Just clear the all the cookies and browser history. 
4.make sure user is using the right URL and just check in our machine that URL is working or not. 

After doing all this step...issue should be resolved. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all turn on your speaker. 
1.Go to the mobile settings. 
2. Turn on your Bluetooth. 
3. Just select the Bluetooth speaker device name. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have total 3 years of experience in IT field and in this duration I have learned many things which make me suitable for this profile like... 
1. Knowledge of laptop and desktop troubleshooting. 
2. Software troubleshooting and network related issues. 
3. Office 365 troubleshooting. 
4. Knowledge of cloud computing and I am certified with AWS cloud computing. 
5. Knowledge of sccm, wsus, vpn, active directory, air watch console. 
6. Re-setting the user password. 

and lots of things I have learned in my 3 years job which will be very helpful for your organization. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4