Subject: Re: Tech Support Candidate - JITENDRA KUMAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 05:58:29 -0700 (MST)

Spoken is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 17:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: JITENDRA KUMAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 February 2021 at 2:16 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - JITENDRA KUMAR 

	

	
	
			Tech Support Test 
		
	Name 	JITENDRA KUMAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9716743354 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	3i Infotech Ltd 	Sr. System Engineer 		30,000 
Previous Employer 1 	Page Technologies Ltd 	Desktop Support Engineer 	30-04-2015 	12,000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	For the mentioned scenario I will follow the below steps in sequence: 
1. Check the Internet Connectivity 
2. Check if the URL is typed correctly 
3. Clear the Browser Cache and Cookies 
4. If all of the above falls correct but the issue still persist, will check if the firewall blocking the website. Where I may need to take help from the network monitoring team. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps below for connecting Bluetooth speaker to a Mobile Device; 
1. Turn on the Bluetooth speaker and make sure it's in pairing mode (pairing light is blinking) 
2. Go to settings > Bluetooth > Turn on the Bluetooth in Phone > Connect Device > Scan for new Devices > Tap the one which shows the desired name device > Connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience in dealing with International clients as my current organization belongs to a UN organization (World Bank). I have learned from my experience, the basic idea of providing good service is not only providing resolution, it also meant to leave a good impression on client. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4