Subject: Tech Support Candidate - Tanmay Shatma
From: Tanmay Shatma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:48:13 -0500

| | Tech Support Test

Name | Tanmay Shatma
E-mail | [email-masked]
Phone Number | (+91) 8561005402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | Till date | 20k
Previous Employer 1 | Genpact | Process Associate | Dec 2019 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step : Will check for the browser on which the issue is occuring
2nd Step : will check if the browser is updated
3rd Step : will clear the caches and cookies of the browser
4th step( if 3rd step does not resolves the problem ) : will clear the history of the browser and reset the browser
5th step : if still not resolves the probelm will contact support

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Open settings of the mobile device
- click on connectivity
- turn on bluetooth and then scan for the device
- connect and play music

What according to you makes you a good candidate for customer service or technical support job?

There are 3 qualities required in a candidate :
1 Executive should be of a low tempered in nature so that he can handle the cx with patience
2 He should be of helping nature which proactively helps cx in resolving the issue
3 He should be prompt in providing resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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