Subject: Tech Support Candidate - Kranthi Kumar
From: Kranthi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:32:32 -0500

Tech Support
Test

Name

Kranthi
Kumar

E-mail

[email-masked]

Phone Number

(91) 8686949183

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Manikonda

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quantum

L1

190

19000

Previous Employer 1

Dpi

L1

554

14000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page and check internet
connection

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Search for bluetooth speaker on mobile , set
the device.

What according to you makes you a good candidate
for customer service or technical support job?

On time
support. Reach the SLA

On a scale of 1 - 5 please rate your
fluency in spoken English

4